Service Quality Control Management
Ensure every engineer to do high quality job through
1)Onbording training for basic knowledge
2)Pre-job training with SOP
3)On-job training by assigned coach
4)Test for grading skill levels matching for different work roles in a team
Get documents issued,in time updated and strictly implemented
1)SOP
2)Check list
EHS Management
Responsibility Organization
GM-EHS secretarary-Onsite EHS supervisors-Engineers
Ensure every engineer to follow EHS rules by
1)Signing an agreement just at onboarding time
2)Attending pre-shift meeting
3)On-job training and qualified
4)Daily check per requirement list
5)Monthly performance review
Keep learning materials updated,posted and easily accessable for engineers by
1)Mobile phone APP
2)Email
Process Report Management
Daily Report
1、Working time record
2、Work description
3、Problems and corrective actions
4、Parts requirement and logistics
5、Next day work plan
Project completion report
1、Check list and self evaluation
2、Issues and corrective actions summary
3、Customer satisfaction report
4、Suggestion for future improvement
Continuous Improvement Management
Platform established for learning/test/comment
1、Professional English
2、Mechanical/Electrician basic
3、Automation theory
4、EHS requirement
5、Updated SOPs
Actions required for issues got customer unsatisfied
1、Failure analysis report
2、Necessary training enhancement
3、SOP optimization
Awards set for excellent improvement suggestions
Performance review and promotion appraisal every half year
Technical Strength
1、Sign NDA with customers
2、Include customer updated IP requirements in employee traning and practice in time
3、Sign an IP related agreement with every new comer before on-boarding who must have passed training test including updated IP policy
